Gillespie Clan Treehouse

Willamette Dental, you suck.

Here’s a hot top for anyone who owns or manages a business: If you send a bill to a customer and it gets bounced back, try callling the phone number listed on the account!

I just found out today I’d been sent to collections for failing to pay a dental bill. For a visit in 2004. Jessie tried to make an appointment for herself and was told we’d have to settle our account first. Then, they proceeded to give her the wrong number for the collection agency to call. So, I called and asked about the account. They asked for my phone number, and I gave it to them, then they confirmed my name and some other details and informed me the account had been sent to collections in 2005.

Really?

I told them their collection agency sucks, because I haven’t heard a thing from them in 6 years. There have been no attempts to reach me, and no contact from their office to settle the bill. They told me I’d have to settle up with the collection agency, and gave me the correct number to call and do so. The total bill was under $100.

I went to them because my insurance supposedly covered the visit, and had provided them with my insurance information. How about you use the phone number on my account to contact me and get a correct billing address if it wasn’t sent to the right one? How about you do a simple online search to see if you can find a Brian Gillespie at an address that is close to the one I gave you? I did it and found it in about five minutes. How about you use those HIPAA laws that are playing hell with the medical industry and obtain billing information from the insurance company? For that matter how about you BILL MY INSURANCE?!

Needless to say I won’t be patronizing Willamette Dental again. Which is disappointing, because I rather liked their staff. However, I won’t deal with a company who sends you to collections at the drop of a hat.